Shipping and Returns

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers


We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item
Your item must be in its original like new condition to be returned, unless there is a manufacturer defect. Your must return the item within 45 days of your purchase.

1. Please email support@ionhearing.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
      iOn Hearing
     Returns Department Tracking #
      595 Round Rock W Dr #102

Round Rock, TX 78681


3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been damaged or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.